Returns & Refunds

• Due to sanitary protocols, ALL ITEMS are final sale. Please double check your order prior to placing.
• Colors of items shown on a computer or phone screen may not accurately represent the item's true color. If you have any doubts about color selection, please reach out to us prior to placing the order and we can provide a visual swatch of the color.

ORDER CANCELLATIONS, PAYMENT ERRORS & COMMUNICATION REQUIREMENTS

At Nail Mart USA, customer communication is required in order to initiate any order cancellation, return request, or issue resolution.

If we do not receive direct communication from the customer requesting cancellation prior to fulfillment, we will assume that the order was placed intentionally and should be processed as submitted. Once an order has been fulfilled or shipped, it cannot be canceled.

If a customer receives an order and wishes to request a return or report an issue, they must contact us directly through our official customer support channels within the timeframe stated in our policy. If no communication is received regarding the products received, we will consider the order accepted and satisfactory. Chargebacks filed without prior communication or reasonable resolution attempts may be disputed with all fulfillment, delivery, and communication records.

In some cases, a payment attempt may appear on a customer’s bank statement even if the order was not successfully processed on our end. These are typically temporary authorization holds or pending charges generated by the customer’s bank or payment provider. If the transaction was not completed successfully through our system, the authorization is not captured by us and is generally automatically reversed by the bank within several business days depending on the financial institution.

Nail Mart USA is not responsible for bank processing times related to pending authorizations, temporary holds, or reversed payment attempts.

Customers are responsible for ensuring that valid contact information, including a working email address, is provided at checkout so that we may communicate regarding any questions, issues, or concerns related to the order.

LOST, STOLEN, OR DAMAGED IN TRANSIT

Once our warehouse dispatches packages, they are handled by our shipping providers, and our liability for lost, damaged, or stolen packages is limited. Understanding the inconvenience this may cause, Nail Mart USA has partnered with Navidium Shipping Insurance to offer instant replacement or refund for packages that are lost, damaged, or stolen during transit, ensuring a worry-free experience. 

We highly recommend opting for 'Navidium Shipping Insurance' at checkout. If you choose to opt out, you acknowledge that Nail Mart USA assumes no responsibility for lost, damaged, or stolen packages during transit.

All claims for lost, damaged, or stolen packages should be directly submitted to our email info@nailmartusa.com. Please note, the 'Navidium Shipping Insurance' fee is non-refundable once a package has been dispatched from our warehouse.

If a customer chooses not to purchase shipping insurance at checkout, any lost, missing, or mis-delivered packages must follow the official claims process provided by the carrier (USPS or UPS). This means we are only able to reship or refund an order after the carrier completes their investigation and approves the claim. Without shipping insurance, we cannot offer immediate replacements or refunds until the carrier determines the outcome of the claim. We strongly encourage customers to add shipping protection to avoid delays and ensure faster resolution in the event of delivery issues.

• If a product is defective/does not work properly we will resolve these issues on a case by case basis either with a refund or exchange (minus cost of shipping and handling).
• A claim must be submitted within 3 days from delivery date.  Due to the fact that some products require special handling by you, the customer; we cannot accept claims of damaged products due to mis-handling on your end. Therefore, we will ask for confirmation with proof of photos or videos. 
• All equipment (drills/dust collectors) have a manufacturer's warranty, therefore claims are handled through us directly with the manufacturer. Please read all manufacturer's warranty and return/exchange information in the product description. Please make sure to review it prior to making a purchase